Before You Book! Read Thoroughly

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At A New U Healing, your health, safety, and experience are our top priorities. Please review the following before booking.

Please inform us of any health conditions, injuries, or concerns prior to your session, including:

Heart conditions, pregnancy, cancer, high blood pressure, or any condition requiring medical care.

A doctor’s note may be required if you are under medical supervision.

Please reschedule if you are experiencing:

Cold or flu symptoms, fever, contagious illness, or skin conditions.

Clients showing signs of illness may have their session postponed for safety.

Arrive clean and prepared for your session. This helps create the best possible experience.

A New U Healing is a professional space.
All clients are expected to respect the environment, policies, and therapeutic boundaries.

Thank you for choosing A New U Healing.
If you have any questions, please reach out before your appointment.

 Your appointment time is reserved specifically for you.
We value your time and ask that you respect the time and energy held for your session.

All appointments must be prepaid to secure your booking.

By scheduling a session, you are reserving dedicated time and committing to your appointment.

A valid card on file may be required for all bookings.

A minimum of 24 hours notice is required for all cancellations or reschedules.

• Less than 24 hours notice will result in a 50 percent charge
• Same-day cancellations or no-shows will be charged 100 percent of the session

Missed appointments must be paid in full and rescheduled separately.

Please arrive on time for your session.

Late arrivals will result in a shortened session while full payment remains required, as we must honor the next scheduled appointment.

If the therapist is ever late, you will always receive your full session time.

New clients are encouraged to arrive 15 to 30 minutes early to complete intake and settle in.

If required forms are not completed prior to your session, this may reduce your hands-on service time.

Your session is more than an appointment—it is reserved space, time, and energy.

By booking, you acknowledge and agree to respect these policies.

By booking a session with A New U Healing, you acknowledge that you have read, understood, and agreed to all policies and procedures outlined on this site.

This includes, but is not limited to:

• Booking, cancellation, and late policies

• Package and membership terms, including expiration and usage

• Mobile service requirements

• Health and safety guidelines

• Code of conduct and professional boundaries

Understanding of Responsibility

You understand that:

• Your appointment time is reserved specifically for you

• You are responsible for scheduling and using sessions within the allowed timeframe

• Unused or expired sessions are non-refundable and will not be reinstated

• Late arrivals, cancellations, and no-shows are subject to the stated policies

Commitment to the Experience

You agree to:

• Arrive on time and prepared for your session

• Communicate honestly about your needs and health

• Respect the therapist, space, and boundaries at all times

Release of Liability

You acknowledge that massage therapy and bodywork are provided for relaxation, stress reduction, and wellness purposes.

You agree to inform the therapist of any medical conditions and understand that you are responsible for consulting a healthcare provider when necessary.

Final Acknowledgment

By proceeding with booking, you are confirming your agreement to these terms and your commitment to respecting the time, energy, and care provided.

 Promptness is expected for all appointments. 

In the event of your tardiness, the massage will be cut short resulting in you getting the remaining time paid for due to other commitments with other clients after you, it will be in your best interest for you to try and arrive 15 - 30 minutes early.

 In the event I am tardy you will still receive your full time paid for.

New In Office Clients: 

We recommend arriving 15 - 30 minutes early to ensure a thorough intake and if you had trouble filling out your paperwork online you can have time to do it in office. If you arrive at the time of your appointment without the REQUIRE paperwork done, please keep in mind that this will cut into your service time. 

New Travel Clients: 

We will try to arrive 15 - 30 minutes early to your home to ensure a thorough intake and if you had trouble filling out your paperwork online you can have time to do so before session. Upon our arrival at the time of your appointment if the REQUIRED paperwork is not done, please keep in mind that this will cut into your service so that you can fill it out. 

Each package is structured within a specific timeframe:

• 4-session packages must be used within 60 days of purchase
• 6-session packages must be used within 90 days of purchase

Unused sessions will expire after the designated timeframe.

A New U Healing is not responsible for unused or expired sessions.

Memberships are billed monthly and provide access to sessions based on your selected plan.

• Sessions must be used within the active billing period
• Unused sessions may roll over for up to 1 month only
• Membership credits are non-refundable
• Membership discounts are non-transferable
• Sessions may be gifted, but member benefits remain with the account holder

Membership sessions can only be used when credits are available.

Unused membership credits will expire after the designated timeframe.

A New U Healing is not responsible for unused or expired sessions.

Clients are responsible for:

• Booking sessions within the allowed timeframe
• Managing their membership credits
• Using sessions before expiration

Failure to use sessions within the timeframe will result in forfeiture.

These policies are in place to support consistency, which is essential for real results.

Healing is not a one-time session—it is a process that requires commitment.

By purchasing a package or membership, you acknowledge and agree to these terms.

 Mobile services are designed to bring a high-quality healing experience directly to you. To ensure a smooth and professional session, the following guidelines must be met.

Service Area & Travel

Mobile service pricing includes travel within the standard service area.

Appointments outside of this range may require additional travel fees and must be approved in advance.

Client Space Requirements

Clients must provide a clean, safe, and quiet space for the session.

The area should be large enough to comfortably accommodate a massage table and allow the therapist to move freely.

Preparation

Clients are encouraged to be ready at the scheduled appointment time.

This includes:

• Completing all required forms prior to arrival

• Ensuring the space is prepared

• Being ready to begin at the scheduled time

Delays may reduce your session time.

Health & Hygiene

For the safety of both client and therapist, please reschedule if you are experiencing any illness or symptoms.

Clients are encouraged to maintain proper hygiene prior to the session.

Respect for Time & Travel

Mobile sessions require additional time for travel, setup, and breakdown.

Late starts due to client delay may result in a shortened session while full payment remains required.

Final Note

By booking a mobile session, you agree to provide a safe and respectful environment and to honor the time and energy required for in-home service

A New U Healing is a professional, therapeutic massage and healing practice.

All services are strictly non-sexual and intended for therapeutic and wellness purposes only.

Professional Boundaries

Respectful behavior is required at all times.

Any form of inappropriate conduct, including but not limited to:

• Sexual comments or advances

• Inappropriate touching

• Disrespectful language or behavior

will not be tolerated under any circumstances.

Zero Tolerance Policy

If any inappropriate behavior occurs:

• The session will be terminated immediately

• Full payment will still be required

• The client will be permanently banned from future services

No exceptions.

Safe & Respectful Environment

This is a space for healing, relaxation, and restoration.

Clients are expected to honor the environment, the therapist, and the integrity of the practice at all times.

Final Statement

By booking a session, you acknowledge and agree to uphold these standard