professional mobile massage

   Client Policy

At A New U Healing, your health and safety are our top priorities. We want to ensure that every client receives the highest quality of care. Please read the following guidelines before you book:

1. Medical Clearance: Clients currently under the care of a medical provider must provide a written note stating that they are safe to receive massage therapy. This includes individuals with ongoing medical treatments or conditions.
2. Health Conditions Disclosure: It is crucial for us to know about any health conditions, allergies, injuries, or special needs prior to each visit. Please inform us if you have:
   
   • Heart conditions
   • Pregnancy
   • Cancer
   • High blood pressure
   • Any other medical conditions requiring treatment

1. Contacting Your Doctor: If you have any questions regarding how your personal medical condition may affect your ability to receive spa services, please consult with your doctor. In some instances, a doctor’s note may be required before receiving services

1. Sickness Policy: If you are feeling unwell with a cold, flu, or any contagious illness, or if you have a fever, rash, etc., we strongly advise postponing your massage until you are fully recovered. Your cooperation is essential to maintain a healthy environment for everyone.
2. Cancellation Due to Illness: If you arrive for your appointment and are exhibiting signs of illness, we will have to cancel or postpone your session. Please understand that this policy is in place to protect the health of all clients and our staff we can't afford being sick.

1. Hygiene: We recommend that all clients bathe before their session, although this is not mandatory. However, it is greatly appreciated and contributes to a pleasant experience.
2. Respect for Our Practice: We kindly ask that all clients respect the policies set forth to ensure the well-being of all parties involved. Thank you for your understanding and cooperation.

By adhering to these guidelines, we can create a safe and enjoyable environment for your massage therapy sessions. If you have any questions or concerns, please don’t hesitate to reach out.

Thank you for choosing A New U Healing!

Time Is Everything. We value your self time as we hope you value ours. 

 Scheduling / Rescheduling & Cancellation Fee**
*When booking, canceling or rescheduling an appointment, it must be received in at least 24 hours*. 

• Rescheduling Same Day (Less than 24 hours) will result in a 50% charge.
• Canceling & No Call No Show (Less than 24 hours) will result in a 100% charge.
• No Same Day Appointment Are Available At This Moment
• Any missed / no call no show appointments will result in client being charged and having to rebook your appointment.
• All cancellations are only accepted by phone call and must be in 24 hours before your scheduled service otherwise... **100 percent of the appointment fee is due**. 

Reservation Policy

• All scheduled appointment fees are due upon booking your appointment online or by the business via invoice **to hold and secure appointment/ TIME!! ** 
• This is to help cover therapist's time and or Travel in case of a no show, cancellation, missed appointments
•  We do request that all guests provide a credit card or debit card on their account to reserve all current and future appointments. We do not charge your credit card on file unless there is a late cancellation, or you do not show up to your appointment. By providing your card to us, you are agreeing that you are valuing  our time and serious about investing in yours. 

The pricing structure within my business embodies more than just figures; it encapsulates the essence of our values, expertise, and commitment to excellence. Each price point reflects a deliberate balance between exclusivity and accessibility, conveying both the premium quality of our offerings and our dedication to serving a diverse clientele.

Consistency and transparency are the cornerstones of our pricing philosophy, underscoring our unwavering professionalism and ethical standards. Every price tag is a testament to our confidence in the value of our products and services, informed by a deep understanding of market dynamics and a steadfast commitment to uncompromising quality.

Moreover, our pricing strategies, whether through hourly rates, package deals, or subscription models, are carefully crafted to align with our long-term business objectives, ensuring sustainable profitability and fostering enduring customer relationships. At the heart of our pricing strategy lies a recognition of the years of experience and training invested, coupled with a steadfast commitment to delivering unparalleled value and quality, all while remaining accessible in today's dynamic market landscape."

 Promptness is expected for all appointments. 

In the event of your tardiness, the massage will be cut short resulting in you getting the remaining time paid for due to other commitments with other clients after you, it will be in your best interest for you to try and arrive 15 - 30 minutes early.

 In the event I am tardy you will still receive your full time paid for.

New In Office Clients: 

We recommend arriving 15 - 30 minutes early to ensure a thorough intake and if you had trouble filling out your paperwork online you can have time to do it in office. If you arrive at the time of your appointment without the REQUIRE paperwork done, please keep in mind that this will cut into your service time. 

New Travel Clients: 

We will try to arrive 15 - 30 minutes early to your home to ensure a thorough intake and if you had trouble filling out your paperwork online you can have time to do so before session. Upon our arrival at the time of your appointment if the REQUIRED paperwork is not done, please keep in mind that this will cut into your service so that you can fill it out. 

 Memberships Are Available to help you save - 

BE MINDFUL WHEN SELECTING MEMBERSHIPS 

- IN OFFICE vs OUT - CALL SERVICE  

*THERAPIST IS NOT RESPONSIBLE FOR ANY MEMBERSHIPS CREDITS THAT ARE NOT USED BEFORE THEY EXPIRE* 

 Membership credits can ONLY be used when the membership credit is available. You can come in for a session if you plan on using your membership credit if it is available otherwise you will have to pay out of pocket. 

WE can gladly change the date of when your membership credit comes out. Please make sure your membership credit is available for when you want to book your session online. You are allowed to gift your membership credit to friends and family. Friends and family CAN NOT use your member discounts only your membership credits. Membership credits are non-refundable 

GRATUITY/ TIP IS NOT INCLUDED IN ANY PRICES, MEMBERSHIPS, OR PACKAGES 

 The client is required to provide adequate workspace for the massage therapist to set up equipment.​

Hygiene is very important.  All clients are recommended to bathe before the session but not required but appreciated. 

.  If you are sick with a cold, flu or anything contagious, have a fever, rashes, etc. it is advised that your massage be postponed until you are well.

 ​All Travel prices include a $40 travel fee within 45 miles which is included in all current out-call prices to cover travel time, Gas and Set-up.   Please keep this in mind when booking. 

((Anything over 45 miles will be charged an additional $30)).

 We are a professional, therapeutic, holistic Massage Therapy Service. 

This is NOT a massage parlor no sexual type / style service are offered

We DO NOT tolerate ANY inappropriate acts, behavior and/or language towards the therapist at any point and this WILL result in you being banned from future services. 

ALL appointments will result in a termination immediately, and you will be responsible for the full payment of the service also.